Last Updated: 21 August 2023

Introduction

Welcome to Skylogic.com.au (referred to as “us,” “we,” or “our”). This Refund Policy outlines our guidelines for refunds related to our online courses and services. Please read this policy carefully before making a purchase. By using our services, you agree to comply with and be bound by the terms described in this policy.

Scope of Refunds

As our courses are delivered digitally and provide immediate access to educational content, we have designed our refund policy to balance learners’ interests and the resources invested in creating and maintaining our courses.

Refund Eligibility

30-day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee for our courses. If you are dissatisfied with a course you have purchased, you may request a refund within 30 days of the purchase date. Please note that this guarantee applies only to your first purchase of a course from Skylogic.com.au.

Refund Process: To request a refund, please get in touch with our customer support team at enquiries@skylogic.com.au within the specified 30-day period. Refund requests must include your full name, email address, course details, and reasons for the refund request.

Refund Exceptions

– Course Completion: If you have accessed more than 50% of the course content or have received a course completion certificate, you will not be eligible for a refund.

– Multiple Refunds: The 30-day satisfaction guarantee is designed to protect genuine learners seeking value from our courses. If we detect repeated refund requests or potential misuse of this policy, we reserve the right to deny refunds.

Processing Refunds

– Refund Timeline: Refund requests will be processed within 7 business days of receipt of a complete refund request.

– Payment Method: Refunds will be issued to the original payment method used during the purchase.

Contact Us

For questions or assistance regarding our refund policy, please get in touch with our customer support team at enquiries@skylogic.com.au.

Changes to this Refund Policy

We may update this Refund Policy from time to time due to operational, legal, or regulatory reasons. Any changes will be effective when posted on this page.

By using our services, you acknowledge that you have read and understood this Refund Policy and consent to our refund guidelines.